facebook icon twitter icon
LiveZilla Live Chat Software

                             Terms and Conditions

 

 

Preamble:

The following provisions set out the general conditions of sales of products offered on the website: www.delavente.com
Clicking on the icon "I accept the terms and conditions " during registration means that you accept these terms and conditions .
Clicking on " Confirm your order " means that you definitely confirm your order .
Website : www.delavente.com specifies that it is not possible to buy a property without accepting the conditions laid down below.

For help or information, click here

By Chat online with one of our customer adviser : Monday to Friday from 7:00 to 15:00

 


 

Article 1. General

These general conditions of sales define exclusively because of the relationships they establish on the Internet , the reciprocal rights and obligations between the client and Delavente.com well as the various stages of the ordering process .
The auction is reserved for major customers or minors with parental permission.

Article 2. Sales Conditions

- The products offered for sale are those listed on the site for an indefinite period, and within the limits of available stocks. A lack of availability of the product, Delavente.com agrees to promptly notify the customer.

- In case of unavailability beyond 30 days of product ordered and paid for , the customer will be informed by email. The cancellation of the order of this product and its repayment will be made, the rest of the order remaining firm and final.

- The products offered for sale are described and presented with the greatest possible accuracy .

- Prices are quoted in Euro and are also available in other currencies to select the "Currency" tab at the top of each page. They take into account any discounts applicable on the date of the order.

- Prices do not include shipping and packing will be charged extra and will be specified to the customer at the final validation of the order.

- The products remain to the property of Delavente.com until full payment.

- You can change the information of delivery or cancel your order prior to its preparation. After this time, any change or cancellation of the order by the customer will be impossible.

  

Article 3. How to Order ?

4.1 - Save the command:

After browsing through the different category ( Brushes and makeup, Nail Art , Shoes, Clothing and Accessories , Slimming ), if the client interested in any articles on the website delavente.com can order directly through the site : www.delavente.com

- The customer will choose different products to which he/she has an interest in and turn clicks on the link " Add to Cart ".
- In its first order, the customer must fill out a form containing the following information: title, name, complete delivery address , e-mail and phone number. It then specifies the delivery method he/she can choose from .
At any moment the customer will be able to:
   • Obtain an overview of selected by clicking on the link "My Basket" products
   • Continue shopping by clicking on the " Continue Shopping "
   • Finish the playlist and the order by clicking on the "Validate my cart " link

- To order selected products , customers must identify themselves by entering their e -mail and password. The customer is informed and accepts that the entry of these two identifiers ( email address and password ) is a proof of his identity and expresses his consent.
- If the client does not register in advance , he will fill out the form automatically appeared in the first order or refill before clicking on the link "Register" .
The customer declares to be 18 years or , failing that, has a parental authorization to proceed with the order on the site .

4.2 - Validate the order :

After taking note of the status of their order , and once all information requested has been completed by the client, the client clicks on "OK" to confirm their order . After confirming the payment , the customer will definitively and irrevocably confirm the order with the effects indicated below .

   • Payment by Credit Card
The customer confirms their address , the product (s)and total price . If the choice of payment is Paypal, payment is made via a Paypal account or by credit card.

In all cases , regardless of the payment method chosen by the customer, Delavente.com acknowledge receipt of the order in its validation by e-mail or by any other means at its disposal , in accordance with the provisions of Article L121 -19 of the Consumer Code .

  

Article 4. Which payment methods ?

The amount owed by the customer is the amount indicated on the order confirmation sent by e -mail by  Delavente.com to the customer.
Payment will be made immediately unless the server online is unavailable by credit card ( Visa, Eurocard / Mastercard) or Paypal.

 
In any event, Delavente.com reserves the right to refuse any order or delivery in case of a dispute exists with the customer.  If the customer refuse authorization payment by credit card banking institutions , non- payment or partial payment, Delavente.com may not be responsible for it under any circumstances in this respect .

Article 5. Payment is Secure!

 To ensure the security of payments, the website www.delavente.com uses a secure payment service . Confidential data is directly transmitted to the server without passing on physical media of Delavente.com.

  

Article 6. Our delivery times and costs :-)

Products are shipped to the shipping address provided by the customer when ordering .

The delivery time is the date after the validation of the order by the customer and it's only an indicative time. They correspond to the time of treatment and delivery of products, and Delavente will make the delivery as soon as possible. They may not be enforceable in any case, but in case of unusual delay , an email will be sent.

Delivery time may be subject to postal delays or other cases of force majeure, where our responsibility can not be engaged.

Despite the care taken by Delavente.com in the preparation of packages, it is possible that a product is missing. Similarly, after transporting parcels, some of the products may be defective.

Therefore , upon receipt of the order, the client will check the conformity of the products received . Any anomaly concerning to the delivery (missing or damaged package ) must be notified within 3 days of receipt, Delavente.com will provide after-sales service.

Any claims made ​​after this time will be rejected and Delavente.com be released from any liability. Delavente.com reserves the right to ask the customer to return the defective products.
If the above conditions are met, Delavente.com will then proceed to the exchange, the delivery of an asset, the repayment of ( these) defective product (s)  or the return of the missing product (subject to well-validity of the request of the buyer) .

 

Shipping : Delivery in economic mode is Free !

( The time shown below is indicative deadlines of delivery that our carriers will make in working days ).

CARRIER

INFORMATION

PRICE

Economic mode

10 to 16 working days

Free!

Standard mode

6 to 10 working days

12.50 €

Express mode

3 to 6 working days

19.90 €

 

  

Article 7. Refunds and Exchanges

According to the law , the customer has the right of withdrawal for 7 days from the date of receipt of the items for any item purchased on the site and can return to Delavente.com any defective products or that does not correspond to the order . This period starts from the date of receipt of the goods. This right is exercised by the return of the product , but the shipping costs should be beared by the customer. If the client exercises the withdrawal period , the company Delavente.com undertakes to reimburse the sums actually should be paid within a maximum period of 15 days by credit card, unless the client requests to receive a valid credit 6 months after its issuance.

Only items returned are in their original packaging and in resalable condition (box, lamination pouches and gifts accompanying the order ... ) will it be accepted. As a result , returns of clothing, brushes washed and / or worn and damaged boxes will be refused.

All warranties can only be applied provided that the damage is not caused by the customer due to negligence , damage or misuse of the product .

 

To request a refund or exchange, click here !

 

• To have

Assets are valid for 6 months from issuance.
The credit is transmitted as code to the client. It must be entered in the Promotion Code bar once in the cart when it is used in future orders.

Any new purchase with an initial credit will result in a refund. It is only for the amounts actually paid by Credit Card or Paypal at this new purchase and issuance of a new holding for the remainder , it is only valid for the remainder of the original.

• Reimbursement

Delavente.com undertakes to repay within a maximum period of 15 days after receiving the returned package.

• Returning fee

In case of transmission error or defective products, it is for the customer to keep any evidence of return, which assumes that the items be returned by registered mail or by any other means giving a certain date to this email.

For all orders of Europe, U.S., Canada, New Zealand (excluding controlled error and defective products )
The customer must pay for return shipping costs from its carrier .


Case of a defective product or a command error
In the case where responsibility Delavente.com proved after checking the returned goods ( error in the preparation of order item or found DEFECTIVE ) Delavente.com supports the cost of returning to the client. The client must send the bill to its carrier. Returning costs are reimbursed by Delavente.com after the receipt of the invoice from the carrier, within the delivery charges actually paid by the customer when ordering .

  

Article 8. Pay attention to  copyright!

All elements of the site , whether visual or audio, including the underlying technology , are protected by copyright, trademarks or patents.
They are the exclusive property of Delavente.com. The user who has a personal website and wishes to place, for personal use, on its website a direct link to the homepage of the Site, must ask permission of Delavente.com.
However, any hypertext links to the Site and using the technique of framing or inline linking is strictly prohibited.
In all cases , any links, even tacitly authorized, must be removed at the request of Delavente.com .
Of hypertext links to other sites, Delavente.com disclaims any responsibility in case these sites claims that the contents violate the laws and regulations.

Article 9. About your personal information

- Personal information:

For the smooth running of the command, the data collected will be processed by computer if the consumer acknowledges having knowledge. 

In accordance with the law of 6 January 1978 , the consumer also has the right of accessing and correcting with respect to any information about the files contained in Delavente.com .

- Subscribing to the newsletter

If you subscribe to the newsletter of  Delavente.com, you will receive information on special offers from Delavente.com.
The subscriber (s) to the newsletter of Delavente.com can unsubscribe at any time by clicking the unsubscribe link in the newsletter or by sending a request by email to service@delavente.com.

  

Article 10. Deals and discount codes !

Promotional codes or other offers generated by Delavente.com cannot be applied to postage unless the promotional code relates specifically to shipping. These are used as exception of offers promotion and special offers (unless otherwise specified). Promotional codes can not be combined with other promotional codes or offers (unless otherwise specified) .

Offers and promotional code can not be exchanged against their monetary value. In case of item (refund-have ) back, promotional codes can not be reused during a new purchase.

Refunds assets-following returns will only be paid in actually amounts, therefore it is the adjustment of amounts excluded by promotional codes.

  

Article 11. Entire Agreement

These summary of general conditions of sales and orders sent to the client forms a contract and constitutes the entire contractual relationship between the parties.